At Privately Urs, we diligently fulfill all orders placed to give you the best customer experience.

1. Cancellations

Sometimes due to high orders of some products and quantity limitations, we may not be able to process your order. In all such cases, our Customer Service team will promptly communicate with you and arrange for the necessary shipping OR initiate cancellation of order and refund procedures to the account from which the amount has been paid.

2. Refund policy

We sell only high-quality products to our customers and our return and refund policies are strictly restricted to products with defect.

In the unlikely case of any product/products delivered by us have defect/defects, we shall refund the amount in the same mode as the payment was made for it based on the following conditions:

Any typical refund will take 3-5 business days to get reflected in your bank account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.

Please feel free to mail us at