If you have changed your decision regarding the product(s) that you have purchased from our online store, or have found the product(s) to be faulty, we will refund the cost or exchange the product(s) that you are not satisfied with. However, this is subject to the terms and conditions mentioned below:

If customers request us for a refund, the cost of the product(s) (excluding the delivery charge) will be refunded using the original method of payment within 7 working days of our receipt of the returned product in an undamaged condition. We will NOT be responsible for any additional costs that might be associated with return of the product(s) because of any currency conversion.


Shipping Costs CAN BE refunded only in case of delivery of faulty or defective items. Shipping will NOT be refunded upon return of a faulty product in case there are other undamaged products involved with that same shipment.


In case any product(s) is/are found faulty, or wrongfully described or differ from the sample that is displayed on the site, then Privatelyurs will remain liable to meet its legal obligations that will include refund of the purchase cost plus the delivery charges, or replacement of the said product(s) provided the product(s) is/are returned within a specified time (7 days) along with adequate proof of purchase from us in an undamaged condition.


Privatelyurs will NOT be liable to pay any extra cost incurred as a result of currency conversion. It will solely be the responsibility of the customer in question.

All products purchased online at can be refunded or exchanged if the following conditions are duly met: